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FAQs

Q. - Do you offer gift certificates for sale?
A. – Gift certificates are available in any denomination. I can send to you or I can send directly to the person along with a personalized message card from you.

Q. - I am uncomfortable providing my credit card online, any other options?
A. - Paypal and Shopify options are offered on a secure connection in my online store or you can phone in your credit card number. E-transfer payments option is available as well, email to tammyejewelry@gmail.com and make the password Jewelry.

Q. - Are there minimum order amounts?

A. - There are no minimum order amounts required.

Q. - Where do you ship to?

A. - I ship all over the world, shipping may take longer to overseas countries. All products are shipped from Alberta, Canada.

Q. - What are the shipping options?

A. - Regular shipping methods via Canada Post usually take 5 - 10 days, Expedited shipping takes 2 - 3 days within Canada. All other locations will vary depending on your location and customs/duties.

Q. – What is the turnaround time?

A. – Orders are completed in the order received unless it is a rush item which is prepared immediately. All in stock items will be shipped the same day once payment has been processed. Custom orders will take 2-3 to complete (if findings are in stock) and will be shipped immediately once ready. For any items that are not in stock, shipment will take 7-10 days.
Q. – How do the back orders ship?
A. – I try very hard not to have back-orders as I carry a lot of in stock items, however, it is not possible to forecast exactly what each person is going to order or what Swarovski Crystal style/color will be bulked ordered. My policy is to ship your package of in stock items and notify you of any backorders. I will advise if the backordered item will arrive within 3-5 days or 1-2 weeks and ask if you still wish to order the item. If you wish to proceed, your credit card will not be charged until the item is received and I will mail the item to you via 1st class mail at no extra charge to you. Please ensure your contact information listed on your account is accurate so I can reach out to you in this case.

Q. - Do you have a storefront?
A. – No physical store, this way I can pass along savings to my customers as lower overhead. Options: Ecommerce storefront, you can visit my location, visit me at tradeshows or jewelry parties at my house or yours. If you would like to host a jewelry party, please contact me.

Q. - Are custom options available?

A. You can pick any stone, color, style, size etc. and I will design it for you. Custom designs are only made once, no two pieces are alike, that way you will always have a uniquely you piece. Contact me to discuss your design ideas.

Q. - Can I return an item?

A. - I want you to be 100% satisfied. You can return any item for a full refund within 30 days, please contact me for a return number prior to returning. All shipping costs for returned items will be at the customers' expense. The products must be in their original condition, original packaging and the reason it is being returned. Pieces that have been worn may only be returned for repair for the duration you have that item. I guarantee my workmanship is 100% cared for and double checked prior to sending, packaged well as to not have any breakage. Keep in mind that each stone is unique and may have inclusions inside the stone that make it special.

Q. - What about the fluctuating cost of Sterling Silver and Gold?

A. - I use all types of metals and although the prices of Gold and Silver fluctuate, I keep my prices the same unless there is a big fluctuation. All prices listed on the website are current at time of purchasing.

Q. - What is rhodium plated?

A. - Rhodium plated silver is fine or sterling silver that is dipped in rhodium, electroplated and polished. It has a bright finish, similar to white gold items and it does not tarnish as quickly as silver. It is often used in Jewelry as it is scratch resistant. Rhodium is hypoallergenic and it is one of the rarest and most valuable precious metals.

Q. - What size do I need for a bracelet or a watch?
A - PLEASE TAKE THE TIME TO ACCURATELY MEASURE YOUR WRIST OR ANKLE.

Use a soft, flexible measuring tape. Wrap the tape around your wrist where your bone is and pull until it is a snug fit. Measurements should be given in inches. Ex: 6.5 inches. You could also measure a bracelet or watch circumference that you already own to determine this measurement. Simply lay the piece on a flat surface and use the soft tape to measure the inside diameter.

Once you have this measurement, I will add any additional length to the bracelet (or watch) necessary for the clasp or the difference in the bead size you have chosen. I also offer chain extenders to ensure a proper fit each time as they can be a guaranteed fit.

Bracelet or Watch Length – Common Size:

Women – Small: 7 inches (177.8 mm or 17.8 cm), Medium: 7.5-8 inches (190.5-203.2 mm or 19.1-20.3 cm), Large: 8.5 inches (215.9 mm or 21.6 cm), Plus: 9 inches (228.6 mm or 22.9 cm)

Men – Small: 8 inches (203.2 mm or 20.3 cm), Medium: 8.5 inches (215.9 mm or 21.6 cm), Large: 9 inches (228.6 mm or 22.9 cm), Plus: 9.5 inches (241.3 mm or 24.1 cm)

Children - 1 Year Old 5 inches (127 mm or 12.7 cm), 6 Years Old + 6 inches (152.4 mm or 15.2 cm)

Anklet Length – Common Size: 9.5-10 inches (241.3-254 mm or 24.1-25.4 cm)

Q. - What size do I need for a ring?
A - PLEASE TAKE THE TIME TO ACCURATELY MEASURE THE FINGER THAT YOU WOULD LIKE THE RING TO FIT.

Use a soft, flexible measuring tape. Wrap the tape around your finger at the base and pull until it is a snug fit. Measurements should be given in inches. Ex: 6.5 inches. You could also measure a ring circumference that you already own to determine this measurement. Simply lay the piece on a flat surface and use the soft tape to measure the inside diameter.

If you do not have a soft measuring tape, cut a thin strip of paper long enough to wrap around your finger to overlap. Wrap the paper around your desired finger and mark the spot with a pen where the strip overlaps. Unwrap and measure this size to determine your ring size.

1 and 13/16 inches (47 mm or 4.7 cm) = Size 4

1 and 15/16 inches (49 mm or 4.9 cm) = Size 5

2 and 1/16 inches (52 mm or 5.2 cm) = Size 6

2 and 1/8 inches (54 mm or 5.4 cm) = Size 7

2 and 1/4 inches (57 mm or 5.7 cm) = Size 8

2 and 5/16 inches (60 mm or 6 cm) = Size 9

2 and 7/16 inches (62 mm or 6.2 cm) = Size 10

Q. - What is the Mohs scale?
A. - The Mohs scale is used to measure the hardness of a stone in mineralogy. It ranges from 1 - 10 with 1 being the softest stone and 10 being the hardest stone.

Q. - What is a Chakra?
A. - A chakra is thought to be an energy channel called Nadi. It is believed that we have both the physical and subtle bodies within us. The physical body refers to mass while the subtle body refers to our psychological, emotional and spiritual states of being. There are 7 main chakras: Chakra 1 is the base or root, chakra 2 is the sacral, chakra 3 is the solar plexus, chakra 4 is the heart, chakra 5 is the throat, chakra 6 is the brow or 3rd eye and chakra 7 is the crown.
Q. - Are the colors of the products that I see on your website accurate?
A. – All products are photographed and professionally edited to ensure the most accurate color representations but due to variations in computer screens and the devices that people use to view my website, slight variations may occur. For Swarovski® Crystals, you can purchase a color chart to see the exact color as each style of color chart includes the bead/stone for that individual color.
Q. - Do you sell wholesale?
A. - For any businesses with a valid license/tax code that wish to resell my Jewelry Supplies, contact me for pricing breaks for bulk orders. Wholesale accounts must be approved and pricing will take effect from the approval date, I am not able to go back and give discounts on orders previously placed, not retro-active.

Swarovski® Crystals - Frequently Asked Questions
Q. – What is the history of Swarovski® Crystals?
A. - Swarovski, the world’s largest manufacturer of crystals and crystal jewelry started off as a vision way back in 1895. Founder Daniel Swarovski wanted to “create a diamond for everyone” by using his skills and knowledge in glass cutting. Swarovski patented the electric crystal cutting machine which could create precision-cut lead glass crystals. The proportions of raw material used to make the lead glass remains a company secret and along with the cut, creates the dazzling effect Swarovski is known for.

From the time Swarovski first set up his crystal cutting shop in Wattens, Austria, the company has only grown bigger and more dazzling. Along its 120+ year history, Swarovski has become an international brand with around 2,800 stores across the globe and over 27,000 employees. Not only is Swarovski’s own jewelry brand extremely popular all over the world but their crystals are also a favorite with a number of big fashion houses. Swarovski crystals have a variety of uses from jewelry and figurines to couture embellishments and chandeliers. Their brilliance will only continue to dazzle for generations to come.

Q. - What are Swarovski® Crystals?

A. - Swarovski crystals are the most recognized crystals in the world. They are man-made by a patented machine for making precision-cut, beautiful, high quality lead glass crystals using quartz, sand and minerals with the exact recipe remaining a company secret. This specialized manufacturing process ensures the highest possible degree of precision which produces brilliant crystals.

Q. - Why are Swarovski® Crystals more expensive?
A - Often imitated but never equaled, Swarovski offers the worlds most brilliant and perfect loose crystal. The method of production and processing of raw resources are important factors in the quality of finished crystals. Swarovski uses only the finest materials that is known around the world for its unmatched brilliance and value. Superior production, materials, cutting and polishing are what set Swarovski crystals apart from other glass works. According to Swarovski, “Cutting hard materials such as crystal and gems, in such a way that they have a hundred identical facets in several directions, is a very complicated task; each direction of the reflected light must first be calculated by computer, then has to be simulated in 3D, optimized and finally converted into control programs for complex machinery.”

What sets Swarovski® Crystals apart:

  • They are not strung together.
  • Being machine cut, you can expect each crystal to have a consistent height, width and slope.
  • Swarovski crystals have the highest brilliant sparkle. The company achieves this by cutting gems and crystals using a method that ensures a hundred identical facets in many directions. If you were to place any other crystal next to a Swarovski, it will pale in comparison.
  • The facet juncture of each crystal points upwards and all junctures meet at a single point, much like diamond faceting that imparts a wonderful sparkle.
  • The surfaces of Swarovski crystals and beads exhibit a uniform luster. There are no scratches or swirl marks that can often be found in imitation beads.
  • The shade of each bead is 99.8% accurate. It means that they all showcase the exact same color inside and out. Swarovski uses a delicate color palette that is hard to mimic.
  • Swarovski crystals and beads have an imitable sparkle.
  • Perfect Hole Solutions: Beads or Pendants from the Swarovski crystals assortment offer high-quality precision cutting with the clear through-hole and rounded hole edges reduce the wear on thread and increase the durability of designs.
  • Regular legal monitoring of chemical requirements and reasonable testing provide customers with the comfort of trust in Swarovski’s products.
  • Widest range of shapes and cuts, sizes, colors and effects: Swarovski crystals have a large variety of sophisticated shapes, cuts and more including the latest trend colors.
Q. - How should I care for my Swarovski® Crystals?
A. - Swarovski crystal jewelry should be treated with the same respect as fine jewelry. If possible, always store Swarovski crystal jewelry in its original packaging or wrap in a soft cloth to guard against scratching or crystal loosening. Remember to remove Swarovski crystal jewelry prior to swimming and/or applying products or harsh chemicals as this could reduce the life span of the metals surrounding the crystals. Mild soap, warm water and a soft cloth should be used for cleaning and polishing Swarovski jewelry on a regular basis. Once cleaned, leave to dry on a soft cloth.

Q. - What is the Advanced Crystal?
A. - The original Swarovski crystals were also known as lead glass and contained lead due to their raw materials. Swarovski has redefined its process of manufacturing crystals so that they are now lead-free. An Advanced Crystal is the lead-free version of Swarovski crystals. Advanced Crystals contain 0.009% of lead which is a negligible amount and can cause no harm. 0% lead crystals are impossible to make due to the presence of lead in the atmosphere.

Q. - Do you use Swarovski crystals or imitation?
A. – I guarantee that all items listed as Swarovski are 100% genuine Swarovski crystals. They are purchased directly from Austria.

Q. - How many pieces does Swarovski come in?

A- There are multiple Swarovski items that have special letters or numbers in their codes that mean certain things. Here is a quick list explaining some of the more common ones, a complete list is available in the Swarovski section.

AB - The crystals are coated only on the front surface.

2X - Double coat of AB is applied over the crystal.

P – A protective lacquer layer is applied over the surface to protect the surface.

B - Effect is applied to three sides of a cube, #5601.

Z - The Z denotes that only part of the crystal has been treated with the protective lacquer layer.

V - The effect is applied on the reverse side. If it normally went on the bottom, items with "V" would have the reverse effect on the top.

/G - The G at the end of a product number means that it is a different version of that product which has a frosted coating on some facets.

/4 - Indicates that the stone has a smooth finish.

/2 - Represents a table cut stone which is mostly used in sew-on or fancy stone designs.

HFT - A clear version of hotfix that is used for items that does not have a foil backing.

Q. - How many flatbacks/rhinestones do I need?
A – Stones required per square inch or 645.16 square mm:

5SS - 253 / 6SS - 205 / 7SS - 170 / 9SS - 121

10SS - 105 / 12SS - 91 / 16SS - 51

20SS - 37 / 30SS - 20 / 34SS - 16

40SS - 11 / 42SS - 10 / 48SS - 7

To get a complete surface area multiple the length in inches by the width in inches.

To calculate the area of a circle, measure the diameter and divide by 2 to get the radius. Square the radius (multiply by itself), example if the radius is 6mm then multiply 6x6 which is 36mm or 4x4 is 16mm etc. Whatever the radius ends up being, multiply by 3.1416 (PI). The answer is your total area.

If you have any other questions feel free to contact me for an answer.

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